We want you to be completely satisfied with your purchase. Shoes in new, unworn condition may be returned within 30 days for exchange or credit. We can not accept shoes that appear worn. Shoes must come back in the same condition as they were shipped to you.
If returning a pair of shoes to us is necessary please do not use the shoe box as your primary shipping box. Affixing tape, postage, address label or damaging this box in anyway will result in a minimum $10 fee.
When exchanging an item from your original order, we will ship the replacement item via UPS Ground at no charge for your first exchange. If the exchanged item comes back as a second exchange, we will assess a normal shipping and handling fee before shipping you the second, third, fourth, etc. exchange.
If you were shipped an incorrect size or a defective product we will pay for the return shipping label. UPS handles our Free Return shipping. We will provide you with an electronic return label that you can print and attach to your return.
Once we receive your item we will contact you by email indicating if the items is found to be defective by our returns department. We will then exchange, credit or repair the item. Due to the policies of different manufactures, the process associated with defective merchandise can take a few days to several weeks. We will attempt to keep you as updated as possible on this process if an item is determined to be defective. Merchandise not deemed defective will be returned at customer's expense.